Always on. Always close.
Remote Service
When a line stops, distance should not decide how long it stays down. dph Remote Service connects your operators directly to our technicians through video calls, secure remote access to the machine controls and digital diagnostics, so most issues are identified and resolved in the same session.
What you get
- Immediate troubleshooting without waiting for travel
- Shorter stoppages and less lost production
- Lower service cost than an emergency site visit
- Direct line to technicians who know your machine
- Secure, encrypted remote diagnostics and control access
- Flexible support hours across time zones
What the service covers
Live video support
Operators show the fault on a phone or tablet while our technician guides the intervention step by step.
Secure remote access
Encrypted VPN or remote-desktop connections to the PLC and HMI allow parameters, alarms and logs to be read and corrected.
Digital diagnostics
Alarm histories, production data and machine logs are analysed to find the root cause, not only the symptom.
Escalation to site
If a fault requires hands-on work, the remote session prepares the visit — right parts, right tools, right technician.
How we work
- Step 1
Contact
You reach our service desk by phone, email or WhatsApp with the machine and the alarm.
- Step 2
Connect
A video call or secure remote session is opened, usually within support hours immediately.
- Step 3
Diagnose
Alarms, parameters and mechanical behaviour are reviewed together with your operator.
- Step 4
Resolve
Settings are corrected, the fix is verified in production, and the case is documented.
Service at a glance
- Coverage
- All installed machines in the dph Industries portfolio
- Response
- Immediate virtual connection within support hours
- Tools
- Video calls, secure VPN and remote desktop, machine diagnostics
- Security
- Encrypted connections, access granted per session by the customer
Expert support connected in minutes — remote diagnostics that shorten stoppages and keep coffee and tea lines producing.
Related services
Frequently asked questions
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